Once your order is processed (which can be super fast), we are unable to make any changes to the shipping address. Please make sure your address is completely correct before placing your order. If you submitted your address incorrectly please contact us ASAP. You should also still be able to update your address on the USPS website!
If your package returns to us due to an incorrect address, it will be reshipped for a small reshipping fee of $3.99 or your order may be cancelled and refunded with a restocking charge of $5.00. We will notify you if this happens and give you the option, of course!
For more information on delivery delays, please reference the following link to view all
We also recommend visiting the website for your local post office for delays specific to your city! Due to COVID-19, your area may be impacted by these unexpected delays. Please be sure to check-in with your local USPS facility so that you are aware of any ongoing delays in your specific area.
Yay, you are so close to receiving your browsbybossy eyebrow tattoos! Once your order ships, you will receive an automatic email with a USPS tracking number that you can use to follow your package’s journey to you.
Our average shipping times of "3-5 business days" can be significantly affected by any current delays in your area. During these unprecedented times surrounding COVID-19, we highly recommend you check with your local USPS delivery facility to inquire about any delays due to the global circumstances which will prepare you for any delays concerning your package. Depending on your area, the capacity restrictions in your area may be significantly higher or lower than other delivery areas, and this may impact the delivery time of your package, which is unfortunately completely out of our control at this time. Shipping times are not guaranteed. If for any reason your package has not been delivered within 14 business days, please email our support team at firstname.lastname@example.org and be sure to include your order number. We will reship your package after 7 consecutive business days with no tracking updates. Thank you for your patience and understanding with our shipping partners while they navigate the unprecedented mailing demands paired with government mandated lower levels of employment availability concerning capacity limits.
Our Customer Connection team is located in sunny Las Vegas, NV (PST) and will get back to you as soon as our coffee is ready (9:00AM-4:00PM PST).