We are 100% here to support you with any issues you may have concerning your brows! Please email us with your order number and reason for return and we will promptly assist you further. At this time, in accordance with all major payment processors policies, including PayPal seller's protection, we can not accept used or opened items for a refund. Variety Packs are sold under the definition of a "pack" indicating if 1 sheet is used within the "pack", the "pack" can not be resold without all components. No partial refunds will be offered on used "packs". Only completely unused items or sheets will be considered for a refund at this time, including only completely unused "packs" with all components unused. Any discounted items on an order will be refunded first, as these items are not available without a full price purchase. There will be a restocking fee of $5.00 with every return. No returns or refunds will be offered or available for orders delivered more than 30 days prior to the return or refund request. We have been committed to our customers since day one and our number one goal is our customer’s satisfaction.